In the unlikely event that your purchase arrives and is missing parts, is damaged, is faulty, is defective or is not of acceptable quality, please take photos or video clearly identifying the issue and contact us within 30 days of receiving the item.
You may, depending on the circumstances, be entitled to one of the following remedies:
• Have the product replaced (subject to availability)
• Arrange a repair with an offer of compensation
• Have missing parts or components sent to you
• Receive a refund or store credit
If, after the preliminary assessment, the product is confirmed to be defective, damaged or covered by an applicable warranty or covered by the consumer guarantee provisions of the Australian Consumer Law, we will contact you to proceed with the return process. We will arrange for the pickup and cover the costs of the return. Please ensure the product is well protected and packaged similar to the way you received the product. If the product has been assembled, it will need to be disassembled and packaged the same way it was delivered.
We will not provide a remedy if, in our reasonable opinion, the issue with the product has been caused by:
• fair wear and tear;
• misuse or failure to use in accordance with manufacturer's instructions;
• improper assembly or modification;
• improper maintenance or failure to properly care for the item;
• your own improper handling or transportation of the goods.
Please also note that we will not process returns where the damage is to the external packaging or product packaging only.
In the case of a refund or store credit, the amount issued will be equal to the original amount paid for the item, including shipping costs. Please note that refunds can only be processed back onto the card or into the account that the original payment was taken from.
